Back

Manuals

How to Install a Client Certificate

This page explains how to install a client certificate issued by our company onto your computer.

Note:
The screen may vary depending on your operating system and its version.

For Windows

The following steps apply to both Windows 10 and Windows 11.
Open Control Panel

1. Open Control Panel and click “Network and Internet” → “Internet Options”

Click 'Certificates' in the Content tab

2. Click the Content tab, then click the “Certificates” button

Click 'Import'

3. Click the “Import” button

Click 'Next'

4. Click the “Next” button

Select 'JustplayerCA2.crt'

5. Click the “Browse” button, select the “JustplayerCA2.crt” file we sent you, then click the “Next” button

Select 'Place all certificates in the following store'

6. Select “Place all certificates in the following store.” If the certificate store is not “Trusted Publishers,” click the “Browse” button. If the certificate store is “Trusted Publishers,” click the “Next” button and proceed to step 9.

Select 'Trusted Publishers'

7. Select “Trusted Publishers” and click the “OK” button

Click 'Next'

8. Click the “Next” button

Click 'Finish'

9. Click the “Finish” button

Click 'OK'

10. Click the “OK” button

Click 'Import' again

11. Click the “Import” button again

Next, install the client certificate.

Click 'Next'

12. Click the “Next” button

Select 'jpc-client.pfx'

13. Click the “Browse” button, select “jpc-client.pfx” that we sent you, then click the “Next” button

If the file does not appear, change the file type to “Personal Information Exchange.”
Enter the password for importing the certificate

14. Enter the password received when the client certificate was issued, and click the “Next” button

Select 'Automatically select the certificate store based on the type of certificate'

15. Select “Automatically select the certificate store based on the type of certificate” and click the “Next” button

Click 'Finish'

16. Click the “Finish” button

Click 'OK'

17. Click the “OK” button

The client certificate installation is now complete. You can close the “Certificates” and “Internet Properties” windows.

For macOS

Add the client certificate by dragging

1. After opening Keychain Access, select “Login” from the left side of the screen, and drag and add “JustplayerCA2.crt” and “jpc-client.pfx” that we sent you

Enter the password for importing the certificate

2. When adding “jpc-client.pfx,” a screen to enter the certificate password will appear. Enter the password received when the client certificate was issued and click “OK”

Double-click the certificate you just added

3. In the Keychain Access category, open “Certificates,” and the certificate you added will appear. Double-click it The certificate is not yet trusted by the device, so set it to be trusted.

Change the trust setting to 'Always Trust'

4. Click the triangle to the left of “Trust” in the window that appears, change “When using this certificate” to “Always Trust,” and click the window close button

Enter your device's username and password

5. You will be asked for a password to change the certificate trust settings. Enter your device’s username and password, then click “Update Settings” Trust both certificates that were added.

Client certificate installation completed

6. The client certificate is now trusted by the device, and the installation is complete

About Updating the Client Certificate

When your client certificate is nearing expiration, you will need to update it. After installing the replacement client certificate using the steps above, remove the old certificate that was replaced.

When updating the client certificate, please update the CA certificate as well. For information on how to update the CA certificate, please refer to the following page.